Bleedingtree, LLC guarantees a 99.9% network uptime. If in any given month we fail to meet this guarantee a Bleedingtree customer is eligible for a credit on their current hosting account. You must meet the below requirements in order to be eligible for an SLA credit:
Your account must be in good standing
You must submit a ticket through our helpdesk (https://support.knownhost.com/) to the billing department
All requests must be submitted within 5 days of the reported downtime
All requests must contain a ticket # of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:
Uptime Guarantee SLA Credit
99.9% Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 90%
99.0% 100%
Bleedingtree is not responsible for downtime related to the services listed below and as such will not issues credits for the following:
Internal services such as MySQL, Apache, PHP, etc.
Scheduled downtime or planned maintenance
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems
Customer-controlled downtime
Acts of Force Majeure
This SLA is subject to change at the sole discretion of Bleedingtree LLC and will be updated on the web site. Any changes made to this SLA will take effect 5 days after it is published.
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